Your Journey, Our Craftsmanship

FAQs

What is the delivery time for orders?
Our standard delivery time is 2-7 working days, depending on your location. Orders are dispatched within 24 hours of confirmation.
Do you offer free shipping?
Yes, we provide free shipping on orders above PKR 1,500.
What is your return/exchange policy?
We offer a 21-day, no-questions-asked return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it. Please note that return shipping costs are borne by the customer unless the product was damaged or incorrect due to our mistake.
How do I initiate a return or exchange?
Simply contact us at [Insert Email/WhatsApp]. Provide your order details, and we’ll guide you through the process.
What if my order arrives damaged or incorrect?
In case of any issues with your order, please contact us immediately. We’ll ensure a free return/exchange if the mistake is on our end.
What materials are your bags made from?
Our bags are crafted with high-quality, cruelty-free vegan leather and premium accessories to ensure durability and elegance.
How can I track my order?
You will receive a tracking number once your order is dispatched. Use it to track your package’s progress online.
Do you offer customization?
Currently, we do not offer customization services, but stay tuned for future updates!
How do I contact customer support?
You can reach us via email at tasha.inc.pk@gmail.com, WhatsApp at +923424200302, or phone at 03424200302.
Where are your products made?
Our products are proudly handcrafted in Pakistan, reflecting local craftsmanship and global quality standards.